Shipping policy

OddSolids™ is a brand of Tikau Works Private Limited ("we", "us"),SUYOG, PLOT NO-287, SECTOR NO-26, NIGDI, P.C.N.T., Pune City, Pune- 411044, Maharashtra, India. CIN: U74102PN2025PTC239840 · GSTIN: 27AALCT7309M1ZP Last updated: 06-10-2026

Thank you for shopping with OddSolids™. This policy explains how, when, and where we ship your order. By placing an order on oddsolids.com, you agree to this policy.

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1. Where we ship

• We ship within India only, to all pin codes serviceable by our courier network.
• Enter your pin code on the product page or at checkout to confirm delivery is available.
• We do not currently accept international orders.

2. Order processing time

• Ready-to-ship items are dispatched within 3–5 business days of order confirmation.
• Made-to-order and pre-order items: dispatch timelines are stated on the product page and in your order confirmation (typically 2-3 weeks).
• Business days are Monday to Saturday, excluding public holidays. Orders placed after 18:00 IST, or on Sundays and holidays, are processed on the next business day.
• Processing time is separate from transit time (Section 3).

3. Delivery timelines (estimated)

*Estimates start from dispatch, not order date. They are not guarantees. Actual time depends on the courier, your pin code, weather, strikes, festivals, and other factors outside our control. An estimated delivery date is shown at checkout where available.

4. Payment and shipping charges

• Orders are prepaid. Cash on Delivery may not be available.
• Shipping charges, if any, are calculated at checkout based on weight, size, and destination. Large and furniture items may carry higher freight charges, shown before you pay.
• Free shipping on orders above ₹573 (excluding large / furniture items). / Flat shipping fee of ₹99.
• All charges shown at checkout are inclusive of applicable GST. No hidden charges apply on delivery.

5. Courier partners

• We ship through Shiprocket and its network of courier and freight partners.
• The courier is assigned automatically based on your pin code, package weight, size, and delivery speed. We are unable to accept requests for a specific courier.

6. Order tracking

• Once your order ships, you will receive an email / SMS / WhatsApp message with the AWB (tracking) number and a tracking link.
• Tracking may take 24–48 hours to show updates after dispatch.
• If tracking has not updated for 5 business days, write to us at care@tikau.works

7. Delivery attempts and address accuracy

• Please give a complete, correct address and a reachable phone number. Delays or failed deliveries caused by incorrect or incomplete details are the customer's responsibility.
• Couriers usually make up to 3 delivery attempts. You may be contacted by the courier or by us to confirm delivery. For large items, the courier may call to schedule a delivery slot.
• To change your address, contact us before dispatch. We cannot change the address once the order is handed to the courier.
• If delivery fails after all attempts (unreachable customer, refused delivery, incorrect address), the package is returned to us (RTO). We will then either re-ship at your cost, or refund the order value minus outbound and return shipping charges and payment gateway fees.

8. Delivery inspection — damaged, tampered, or incorrect items

Many of our products are handcrafted objects and furniture and may be fragile. We pack them with care, but transit damage can happen.

• Please check the outer packaging before accepting delivery. If it looks tampered with, opened, or visibly damaged, refuse the delivery and inform us immediately. For large items, note any visible damage on the courier's delivery receipt.
• Record a clear, uninterrupted unboxing video when opening the package, showing the shipping label and the full unpacking. This is needed to process any damage or wrong-item claim with the courier.
• Report damage, defects, or wrong items within 48 hours of delivery to care@tikau.works with your order number, the unboxing video, and photos of the product and packaging.
• After verification, we will offer a replacement, repair, or refund in line with our Refund & Returns Policy.
• Claims reported after 48 hours or without supporting evidence may not be accepted.
• Please keep all original packaging until you are satisfied with the product. It is needed for any claim or return.

9. Lost or delayed shipments

• If your order has not arrived within 15 business days of dispatch (25 for large items), contact us. We will raise an investigation with the courier.
• If the shipment is confirmed lost, we will send a replacement (subject to stock and production time) or issue a full refund, including shipping charges.

10. Large, fragile, and made-to-order items

• Fragile art objects are packed in protective, custom-fit packaging. Please handle with care when unpacking.
• Furniture and heavy items may ship via freight/cargo partners, in more than one parcel, with separate delivery dates and tracking.
• Furniture is delivered to the  ground floor . Carrying items upstairs, assembly and installation are not included unless stated on the product page. Please make sure your lift, stairs, and doorways can fit the item. Dimensions are on each product page.
• Made-to-order and custom items have longer dispatch timelines, stated on the product page, and may not be cancellable once production begins.

11. Multiple items in one order

Items in one order may ship separately, from different locations or on different dates. You will receive tracking details for each shipment. You are not charged extra for split shipments.

12. Cancellations before dispatch

You may request cancellation before your order is dispatched, by writing to care@tikau.works with your order number. Once shipped, an order cannot be cancelled and our Refund & Returns Policy applies. Made-to-order items are subject to Section 10.

13. Delays beyond our control

We are not liable for delays or failure to deliver caused by events outside our reasonable control, including natural disasters, severe weather, strikes, lockdowns, government orders, courier network disruptions, or political unrest. We will keep you informed and help resolve the issue.

14. Data shared for delivery

To deliver your order, we share your name, address, phone number, and email with Shiprocket and its courier partners. See our Privacy Policy for how your data is handled.

15. Contact and grievance redressal

For shipping questions or complaints:

• Email: care@tikau.works

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

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This policy may be updated from time to time. The version published on this page at the time of your order applies to that order.