Contact information

Questions about an order, a piece, or a delivery? Write to us. We reply within 1–2 business days.

Reach us

• Email: care@tikau.works
  
• Hours: Mon to Friday, 10:00 AM to 6:00 PM IST, closed on public holidays

Before you write

• Order status: check the tracking link in your shipping email (shipped via Shiprocket)
• Shipping: see our Shipping Policy
• Returns / damage: see our Refund & Returns Policy
• Damaged on arrival? Email within 48 hours of delivery with your order number, photos of the item and packaging, and an unboxing video if you have one

What to include

• Order number
• Name and email used at checkout
• Photos, if the query is about damage or a defect

Grievance Officer

(under the Consumer Protection (E-Commerce) Rules, 2020)

• Name: Ketan
• Designation: Grievance Officer
• Email: go@tikau.works
• Timeline: complaints acknowledged within 48 hours and resolved within 1 month of receipt

Business details

• OddSolids™ is a brand of Tikau Works Private Limited
• CIN: U74102PN2025PTC239840
• Registered office / principal place of business: SUYOG, PLOT NO-287, SECTOR NO-26, NIGDI, P.C.N.T., Pune City, Pune- 411044, Maharashtra, India
• GSTIN: 27AALCT7309M1ZP

We ship within India only. Please don't send returns or parcels to the registered office without written approval from us.